If the applicant is found ineligible and the application will be refused, the refusal may be decided during either of the following times:
>> After review of a written application with no in-person interview conducted with the applicant
>> At the conclusion of an interview with the applicant
An applicant should never be asked to attend an interview if it is evident through a review of the paper application that the applicant is ineligible and additional information would not alter a refusal decision.
The officer should ensure that case notes in Global Case Management System (GCMS) are complete and accurate. The officer should do all of the following:
>> Outline the circumstances of the application
>> Outline the process followed in coming to or making the decision
>> Note the presence and identity of an interpreter, if applicable
>> Take into account any representations made by interested persons (or counsel) and make note of the >> Nature and content of these representations
>> Detail the reasons for the refusal